Human Resources

Can Video Hiring Replace In-Person Hiring?

Stu Aaron, Chief Commercial Officer, Blue Jeans Network

Recruiting is a tough job – probably the toughest job at any organization. People are what make an organization great. The people who put in the hours, express the passion needed to win, collaborate and tend to details are what separate excellent companies from mediocre ones. But finding those people can be like searching for that proverbial needle in a haystack.

Even in a job market that’s tough for candidates, recruiters can have a hard time finding the right people for their openings. Often the perfect candidate is not right down the street, but rather in a different city or country altogether.

While nothing beats in-person interviewing, new scenarios come up every day in our increasingly global world that make a case for why we should consider video as a viable alternative. Video can help a recruiter prioritize finding the right person every time, no matter the geographic circumstance, enabling them to control costs while also widening the search – especially when hiring for niche roles.

Video conferencing technology has come a long way in recent years and has proven to be an excellent technological aid in the hiring process. Of course, as the creators of a video conferencing service, we are natural proponents of this. But we also experienced it firsthand last year while we were looking to hire a product marketing manager to work in our Mountain View, Calif., office.

During the search process, a candidate reached out to us from Nairobi, Kenya. It would’ve cost at least $5,000 for us to fly her out to interview just to “see” if she was even close to being the right candidate. Rather than passing on her entirely – she was among the strongest candidates we’d seen on paper at that point – we decided to follow our own beliefs in the power of video.

Our interview process is pretty intensive. We had our candidate meet with HR, a hiring manager, our CEO, COO, and head of business development – all without leaving her home in Kenya. After all the time spent with her via video, the decision became very easy because we had a good sense of who she was, her capabilities, and could see her personality through the video interactions.

Not only was this tremendous in helping us, but our long-distance candidate appreciated it as well. The technology we used to connect was easy enough, enabling her to connect via any free consumer grade platform like Skype or Google without having to download anything extra to accommodate our team on the other end. She also saved the 30-40 hours in travel time it would’ve taken to come in person.

In the end, we hired our candidate from Kenya – all without ever meeting “in person.” She has since moved to Northern California to join us at our office headquarters, and we couldn’t be happier with our choice.

This firsthand experience only solidified our belief that video is becoming more and more critical to the hiring process. It’s hard to even put a value on the end result of getting who we felt was the very best candidate for the position, while seeming to defy common hiring practices.

I predict that in the next two to three years, companies increasingly will recruit and hire candidates using video. With an increasing need for more specialized roles in organizations, we may even see video hiring replace traditional in-person methods.

Recruiters – especially those filling very specific or specialized roles for the companies they work for – should take a serious look at video as a tool for recruiting highly qualified candidates who reside outside their region. It could save time and money, and help surface amazing candidates who could be “the one.”

Stu Aaron is the Chief Commercial Officer of Blue Jeans Network, a cloud-based conferencing service that enables people to connect with each other any time, any place and from any device. Follow Blue Jeans Network on Twitter @bluejeansnet.

Stu provides Blue Jeans Network with more than 20 years of experience in technology marketing, product management and business development, having played principal roles in multiple highly successful startup ventures across multiple industries. Stu was most recently the Vice President of Marketing and Product Management at Bloom Energy, a recognized leader in clean tech.

Prior to Bloom, Stu held the roles of Vice President of Marketing, Product Management, and Business Development at Topspin Communications, which was acquired by Cisco Systems in May 2005. Before Topspin, Stu spent three years at CacheFlow (now known as Blue Coat Systems), where he held the positions of Vice President of Marketing and Product Management and led the company through a highly successful IPO. Prior to CacheFlow, Stu was the Assistant Vice President of Marketing in the IP and Internetworking Product Group at Newbridge Networks Inc., and an Industry Analyst with the Network Strategies Practice of Ernst & Young. Stu has also held a variety of research and development positions at 3M Corporation and National Semiconductor Corporation and holds a bachelor’s degree in Electrical Engineering from Cornell University. Stu also holds the unique honor of having introduced Blue Jeans’ co-founders to one another in 2008.

Blue Jeans Network website: www.bluejeans.com

LinkedIn: http://www.linkedin.com/pub/stu-aaron/3/935/2b0

Twitter: @bluejeansnet

6 Responses for Can Video Hiring Replace In-Person Hiring?

  1. Stu,
    Good story. I certainly believe in video. Our firm was a client of Corp Shorts, did shoots in Miami and LA for video on our website; then, was asked to also be CEO to help grow company. Did both at same time, and last Fall, moved to Advisory Board, and work with all clients on search, and to support their recruitment, related branding, etc..
    FYI, CS also began offering video resumes of candidates for benefit of both individual and hiring decision makers, which will in my opinion become norm too as part of profile, and a great screen before the video conferencing.
    Be happy to talk with you more, and intro you to CS CEO as well.
    Mark

  2. I absolutely agree with the sentiment here about the value and practicality of video. But HR needs a safe, secure platform ready to accommodate all the rigors of the hiring process and the typical chat or web conferencing tools just aren’t enough.

  3. Great information Stu. I have been a proponent of web-based interviewing and am trying to provide these tools for our major clients. By the time we receive the search, our clients have exhausted the possibilities of local candidates. Rather than the obvious “Skype”, do you have any lists or suggestions of exploring the companies that provide the best/easiest platform for web-based interviewing? I would like to explore and make recommendations to our clients.

  4. Well done, Stu.

    Skype, Google Hangout and recorded video are dramatically changing the hiring process.

    And this is not just for candidates.

    Check out how Salesforce, Twitter, Klout and many other innovative hiring organizations are using video (and pictures, social media and interactivity) to show off the employer’s teams (including hiring manager) through http://Ongig.com.

    That said, I agree with Michele that video is just one piece and tools focused on that aren’t enough.

  5. Hi Michele,

    A lot of recruiting firms actually use our product because it is safe and secure and allows for the flexibility that a candidate or recruiter is looking for in terms of options to join in. What we allow for is to let you decide how you want to join the call – you could still do TelePresence to Polycom or LifeSize or any other room system device for a higher quality call if you so desired, but by supporting Microsoft Lync, Skype, Google Video Chat and other software clients we are letting you have that choice rather than choosing for you.

    We have a 14-day free trial – do check us out and let us know what you find!

  6. I completely agree with you, Stu. Hiring with video is becoming the new standard of hiring. Not only will companies benefit from this in many ways, but the applicants are enjoying the experience as well. Thanks for sharing!